Scope
This policy applies to consulting services such as user path audits, funnel and cohort analysis, and analytics measurement planning. Individual proposals may include more specific terms; where they differ, the accepted proposal governs to the extent allowed by law.
Before work begins
If you cancel in writing before analysis or other substantive work begins, prepaid fees are eligible for a full refund less any clearly disclosed, non-recoverable third-party cost incurred specifically for your engagement.
After work has started
Once work begins, we may provide a partial refund for the uncompleted portion of the agreed scope. Time already spent on discovery, data review, workshops, analysis, project preparation and completed deliverables is non-refundable. We will give an itemised calculation where practical.
Deposits
A proposal may require a deposit to reserve capacity and begin preparation. Unless the proposal states otherwise, the deposit is applied to project fees. It is refundable before work starts, subject to committed costs, and becomes non-refundable in proportion to work completed after commencement.
Rescheduling and missed sessions
You may request a workshop or meeting change at least two business days in advance without a rescheduling fee, subject to availability. Late changes and no-shows may be treated as time delivered because specialist capacity was reserved. We will make reasonable allowances for emergencies.
Cancellation by Logiccachepath
If we cancel an engagement for reasons not caused by your breach and cannot agree a suitable reschedule, we will refund fees paid for services not delivered. You will receive any completed work covered by retained fees.
Quality concerns and exceptions
Raise concerns promptly so we can review the agreed scope and correct a material omission where appropriate. A disagreement with an evidence-based finding does not by itself make completed analysis refundable. Nothing in this policy removes remedies that cannot be excluded under Malaysian law.
Request process
Email hello@logiccachepath.digital with your company, engagement name, reason for the request and relevant invoice. Request within 14 days of cancellation or the issue becoming known. We normally acknowledge requests within three business days and decide them within ten business days after receiving needed information.
Refund method and timing
Approved refunds are returned using the original payment method where possible. Processing is normally initiated within ten business days of approval; your bank may require additional time. We do not issue cash refunds for electronic payments.